Account, Billing & Workspaces
Plans, trials, teams, notifications, and account security.
Articles
Plans, pricing, and add-onsWhat each Soontra plan includes — storage, AI minutes, seats, and social sets — plus add-on pricing and the roughly 10% you save by paying annually.
- How the 7-day free trial worksThe trial gives you a week of the Starter plan with 120 AI minutes and 25 GB of storage, tells you exactly when your card is charged, and keeps your data exportable afterward.
- Upgrade, downgrade, and payment issuesWhen plan changes take effect, what a failed payment pauses (and what it doesn't), and the reminders you get before a downgrade lands on top of overages.
- Manage workspaces, members, and rolesRun one workspace per team or per client, control access with three simple roles, and offboard people cleanly with a successor for their personal space.
- Control your notificationsChoose what reaches you in-app and by email, event by event and workspace by workspace — and learn which two alerts stay on because missing them can cost a post.
- Account security, data export, and deletionKeep your account safe with lockout protection, export everything you own in standard formats, and understand exactly what deleting your account removes.