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OUR POLICIES
Privacy Policy
Last Updated: 3/1/2025
Welcome to Soontra! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website ("Site") and use our services.
1. Information We Collect
We collect various types of information to enhance your experience and improve our services:
a. Information You Provide to Us:
Name, email address, phone number, and shipping/billing address.
Payment details (processed securely via third-party payment providers).
Account credentials (if you create an account).
Communications with our customer support team.
b. Information Collected Automatically:
IP address, device type, browser type, and operating system.
Pages visited, time spent on the Site, and interactions with content.
Cookies and similar tracking technologies to enhance user experience.
c. Information from Third Parties:
Data from advertising networks and analytics providers.
Publicly available information from social media platforms.
2. How We Use Your Information
We use the collected data for:
Processing and fulfilling orders.
Providing customer support and responding to inquiries.
Sending order confirmations, promotional emails, and marketing campaigns (with opt-out options).
Improving our products, website functionality, and user experience.
Detecting and preventing fraud, abuse, and security threats.
Complying with legal obligations.
3. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
Service Providers: Payment processors, shipping partners, and marketing platforms.
Advertising Partners: To deliver personalized ads based on browsing behavior.
Legal Compliance: If required by law or to protect our rights and interests.
Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Cookies and Tracking Technologies
We use cookies to enhance your experience. You can manage your cookie preferences via browser settings. Third-party services, such as Google Analytics, may also use tracking technologies.
5. Your Rights & Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal data.
Opt out of marketing emails and targeted advertising.
Request data portability and restrict data processing.
Withdraw consent where applicable.
To exercise these rights, contact us at info@soontra.com.
6. Data Security
We implement industry-standard security measures to protect your data. However, no method is 100% secure, and we cannot guarantee absolute protection.
7. Retention Policy
We retain your data for as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.
8. Third-Party Links & Services
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
9. Children’s Privacy
Soontra does not knowingly collect personal information from children under 13. If you believe we have done so, please contact us to remove the data.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted with the updated date. Your continued use of our Site signifies acceptance of these changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Soontra
7610 Beverly blvd #593, Los Angeles California 90048, United States
info@soontra.com
Terms and Conditions
Last Updated: 3/1/2025
These Terms and Conditions govern your use of our website ("Site") and services. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Site.
1. General Use
You must be at least 18 years old to use our Site and services.
By using our Site, you confirm that the information provided is accurate and complete.
We reserve the right to modify or discontinue any aspect of our Site at any time without notice.
2. Orders & Payments
All orders placed through our Site are subject to acceptance and availability.
Prices are listed in USD and may be subject to applicable taxes and shipping fees.
Payments are processed securely through third-party payment providers.
Soontra reserves the right to refuse or cancel any order due to suspected fraud, errors, or stock unavailability.
3. Shipping & Delivery
We strive to process and ship orders within 1-3 business days.
Shipping times vary based on location and chosen delivery method.
Soontra is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
4. Returns & Refunds
We offer a 30-day money-back guarantee on eligible products.
To initiate a return, contact us at info@soontra.com with your order details.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds are processed within 7-14 business days after receiving the returned item.
5. Intellectual Property
All content on our Site, including text, graphics, logos, and product descriptions, is the property of Soontra and protected under intellectual property laws.
You may not reproduce, distribute, or use any content without our written permission.
6. User Conduct
You agree not to:
Use the Site for any unlawful purpose.
Interfere with or disrupt our Site’s security or functionality.
Attempt to gain unauthorized access to our systems.
Misrepresent your identity or use another person’s account without permission.
7. Limitation of Liability
Soontra is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
Our liability is limited to the amount paid for the purchased product.
8. Third-Party Links
Our Site may contain links to third-party websites for convenience.
We do not endorse or assume responsibility for the content or policies of external websites.
9. Privacy Policy
Your use of our Site is also governed by our Privacy Policy, which details how we collect and use your data.
10. Termination
We reserve the right to terminate or restrict your access to our Site if you violate these Terms.
11. Governing Law
These Terms are governed by the laws of California.
Any disputes shall be resolved in the courts of California.
12. Changes to These Terms
We may update these Terms at any time. Changes will be posted with the updated date.
Your continued use of the Site signifies acceptance of the revised Terms.
13. Contact Us
For any questions regarding these Terms, please contact us at:
Soontra
7610 Beverly blvd #593, Los Angeles California 90048, United States
info@soontra.com
Accessibility Policy
Last Updated: 3/1/2025
Soontra is committed to making our website accessible to all individuals, including those with disabilities. We continually work to improve the user experience and apply relevant accessibility standards to ensure our digital platform is inclusive and user-friendly.
1. Our Commitment
We strive to ensure that all users can access and navigate our website with ease.
Our goal is to comply with applicable accessibility laws and guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
We regularly review our website and make improvements to enhance accessibility.
2. Accessibility Features
We have implemented several measures to improve website accessibility, including:
Alternative text for images to assist screen readers.
Keyboard navigation support.
Adjustable text size and contrast settings for better readability.
Logical website structure with clear headings and labels.
3. Ongoing Improvements
We are continually working to enhance the accessibility of our website through regular audits and updates.
Our team stays informed about best practices and new technologies to improve accessibility features.
4. Third-Party Content
While we strive to ensure that all content on our website is accessible, some third-party applications and external links may not be fully compliant. We encourage feedback from users to help us improve these experiences.
5. Need Assistance?
If you experience any difficulties accessing our website or have suggestions for improvement, please reach out to us:
Soontra
7610 Beverly blvd #593, Los Angeles California 90048, United States
info@soontra.com
We are committed to providing the best possible experience for all users and appreciate your feedback in making our site more accessible to everyone.
6. Policy Updates
This Accessibility Policy may be updated periodically. Any changes will be posted with the updated date at the top of this page.
Your continued use of our website signifies your acceptance of any updates to this policy.
Return Policy
Last Updated: 3/1/2025
At Soontra, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of purchase for a refund or exchange.
1. Eligibility for Returns
Items must be returned within 30 days of the purchase date.
Products must be unused, in their original packaging, and accompanied by proof of purchase.
We do not accept returns for items that have been opened, used, or damaged after receipt.
Gift cards and final sale items are non-refundable.
2. Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within a certain number of days.
3. Late or Missing Refunds
If you haven’t received your refund yet, please:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@soontra.com.
4. Return Shipping
To initiate a return, please contact us at info@soontra.com to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
For international orders, we are unable to refund shipping fees or provide prepaid return labels.
5. Contact Information
For any questions regarding our return policy, please contact us at:
Soontra
7610 Beverly Blvd #593
Los Angeles, California 90048
United States
Email: info@soontra.com
Cookies Policy
Last Updated: 3/1/2025
Soontra (“we,” “us,” or “our”) uses cookies and similar tracking technologies to enhance your experience on our website (“Site”). This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help improve website functionality, enhance user experience, and provide analytical insights.
2. Types of Cookies We Use
a. Essential Cookies: These cookies are necessary for the Site to function properly and cannot be disabled. They include login authentication, security, and shopping cart functionality.
b. Performance & Analytics Cookies: These cookies help us analyze how visitors use our Site, allowing us to improve user experience and optimize website performance.
c. Functional Cookies: These cookies allow us to remember your preferences, such as language settings and past interactions, to provide a more personalized experience.
d. Advertising & Targeting Cookies: These cookies track your browsing behavior and help deliver relevant ads based on your interests. They may be set by third-party advertising networks.
3. How We Use Cookies
We use cookies to:
Improve Site functionality and performance.
Remember your preferences and settings.
Analyze traffic and user behavior.
Provide targeted advertising through third-party partners.
4. Managing Your Cookie Preferences
You can control or disable cookies through your browser settings. However, disabling cookies may impact the functionality of our Site. To adjust your cookie settings, follow the instructions for your specific browser:
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
You can also opt out of targeted advertising through the following services:
Network Advertising Initiative
5. Third-Party Cookies
We may allow third-party service providers, such as analytics and advertising partners, to use cookies on our Site. These third parties may collect information about your online activities over time and across different websites.
6. Changes to This Policy
We may update this Cookies Policy periodically. Any changes will be posted on this page with the updated date.
7. Contact Us
If you have any questions about our use of cookies, please contact us at:
Soontra
7610 Beverly Blvd #593
Los Angeles, California 90048
United States
Email: info@soontra.com